WE ARE HIRING!

Location: 220 Abraham Flexner Way Louisville, KY 40202

About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Our Mission As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Job Summary:

This position is responsible for processing all release of information (ROI) requests from outside medical facilities including attorneys, state governing bodies, and 3rd-party requesters. The Release of Information (ROI) Technician II must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases are processed within the mandated timeframes and in compliance with HIPAA regulations, organizational policies, and state law. Completes all job duties following HIPAA's guideline for releasing the minimum protected health information (PHI) necessary to those who have the right and, on a need, to know basis. Maintains an accurate record of all release of information transactions, for ease of retrieval in response to status updates and to provide an accounting of disclosures. Maintains a positive and professional relationship with all internal and external customers to ensure the highest quality of patient care. Able to perform multiple tasks with frequent interruptions, maintain the privacy and confidentiality of patient records, and utilize multiple hospital computer systems to perform daily tasks. Actively participates in department and hospital performance initiatives when needed to ensure ULH success.

• Process ROI legal and government audit requests, including attorney, court orders, subpoenas, via email and/or by responding to requests received via incoming mail and retrieving facsimile requests.
• Ensure productivity standards are met for processing all requests within 7-10 business days as well as on-demand when possible.
• Maintain a working knowledge of for HIPAA-compliant ROI authorizations, subpoenas, court orders and attorney request.
• Retrieve patient’s medical records, copy/upload medical records accurately and correctly according to requests, established procedures, and established standards of quality and productivity.
• Demonstrate working knowledge of HIPAA guidelines regarding ROI.
• Demonstrate working knowledge of the Electronic Health Record System (EHRs) for accurate retrieval, location, and verification of patient demographic information.
• Maintain privacy/confidentiality when handling any request for patient protected health information (PHI).
• Operate standard office equipment – fax, scanner, EHR, ROI tracking, etc.
• Meet deadlines and coordinate work efforts to achieve maximum productivity and efficiency.
• Consistently combine ethical judgment and technical skills when making decisions regarding patient safety and confidentiality.
• Perform other duties as assigned.

Education:
• High School education
Experience:
• 5 years’ experience in release of information experience