The Patient Scheduling Specialist is responsible for managing all incoming calls, schedule patients at multiple clinic locations and obtaining prior authorizations for ordered procedures.

• Projects a positive and personal image under all circumstances.
• Able to utilize appropriate computer and phone systems.
• Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
• Answers and responds to external and internal phone calls in a timely manner. Check and responds to emails in a timely and professional manner.
• Completes prior authorizations and appeals completely, accurately, and promptly.
• Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
• Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from Providers and Manager as needed.
• Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
• Performs other duties as assigned.

Education:

• High School Diploma or equivalent required

Experience:

• Excellent organizational, oral & written communication skills required
• At least one year of medical office experience preferred
• Medical terminology preferred

Licensure:

• None required

Certification:

None required