JOB SUMMARY

The AR Supervisor is the first line of management and a crucial role in supporting the UofL Physicians CBO through daily oversight and direction for ARR teams. The ARR Supervisor is responsible for staff and department administrative oversight, time and attendance management, issue resolution, staff QA and productivity monitoring, and employee reviews. At times, the ARR supervisor may be called upon to sup­ port staff and daily operations by working in his/her team's assigned work queues.

JOB RESPONSIBILITIES

• Ability to monitor work queues and determine denial trends.


• Ability to run reports for analysis, trending, subdivision of work, or distribution.


• Communicate claims trends as a result of denials or a decrease in payments to management as needed.


• Ability to demonstrate system knowledge relative to work queues, research and resolution of assigned unpostables and payment batches.


• Follow-up with the correct clinical contact for additional information or corrections as necessary.


• Inform management and relevant organizational stakeholders of correspondence and communi­ cation problems with service locations.


• Educate and effectively communicate coding denials or payor/reimbursement policies to pa- tients, payors, co-workers, managers and others as necessary.


• Must have the ability to get along with others is a close office setting.


• Must have the ability to concentrate for extended periods of time.


• Must be willing to function and cooperate as member of a team.
  


• Assist junior co-workers and work within a team environment to accomplish the goals of the CBO.


• Key claim details into secondary payor websites.


• Compile results of analyst-generated QA findings and system-generated productivity output for monthly employee performance review. 


• Direct and lead staff on a daily basis to meet organizational goals.


• Provide career development and mentoring support for staff members.


• Perform staff administration duties, including conducting staff reviews, interviewing and hiring potential candidates, approving and monitoring time cards, and providing disciplinary actions as necessary.

MINIMUM EDUCATION AND EXPERIENCE

• High school diploma or equivalent required


• Associates degree preferred


• Eight years related experience and/or training


• CPC or AHIMA certification preferred


• Strong computer and keyboarding skills


• Experience with Microsoft Office software


• Experience with GE Centricity billing software preferred


• Working knowledge of CPT, HCPCS, and ICD-10 coding


• Ability to read, interpret, and/or follow up on an EOB denial and understand medical terminology


• Certified Professional Biller (CPB) certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to discretely analyze data and present findings or recommendations to management to take corrective action


• Advanced knowledge of healthcare payors and government agencies


• Knowledge of healthcare terminology, laws, and regulations


• Advanced knowledge of denial types and resolution steps


• Ability to take direction and work independently


• Knowledge of health care specialty billing, reimbursement, and coding requirements


• Ability to stay informed of changing payor billing, reimbursement, and coding requirements or coding rules
  


• Knowledge and experience working with Microsoft Office applications


• Proficient with data entry and multitasking in a Windows environment


• Strong communication and problem-solving skills


• Ability to meet productivity and quality standards


• Ability to communicate verbally/in writing with professionalism


• Ability to stay informed of coding recertification needs and keep certification in good standing

WORKING CONDITIONS

• Sedentary Work: Lifting 10 pounds maximum and occasionally lifting and/or carrying items as needed 


• Frequent Talking: Expressing or exchanging ideas by means of the spoken word


• Frequent Hearing: Perceiving the nature of sounds by the ear


• Frequent Seeing: Visual acuity, depth perception, field of vision, color vision


• Consistent use of hand movement for keyboarding purposes