JOB SUMMARY
Responsible for the planning, build, and implementation of a newly forming Patient Access Call Center; Direct the overall implementation including people, processes, and technology of the organization’s Patient Access Call Center operations with a strong emphasis on customer service and patient experience. Establish the Call Center as a national best practice leader in patient access call center operations. Core duties include management and leadership of processes for the continuous improvement of the employee engagement, patient and customer experience by leading and managing the following teams within the Call Center: Workforce Management, Quality Management, Performance Improvement, Training and Development and Analytics and Reporting Management.
JOB RESPONSIBILITIES
MINIMUM EDUCATION & EXPERIENCE
KNOWLEDGE, SKILLS, & ABILITIES
WORKING CONDITIONS
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