JOB SUMMARY

Assist patients in understanding their financial responsibilities and developing solutions to meet the patients’ needs.

JOB RESPONSIBILITIES

• Assist patients with understanding medical costs

• Help patient organize and coordinate their financial obligations

• Work with health insurance providers to determine coverage and benefits

• Advise patients of procedure costs and alternative sources of funding

• Help patients identify resources that could help them with health care bills

• Answer patient questions regarding financial issues, payment options, medical coverage, and assistance programs

• Assist patient in finding second opinion or follow-up care when necessary or required by a health plan or insurance plan

• Enter daily charge tickets and complete daily TES edits

• Responsible for daily office deposits

• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or GED, required

• Minimum 3 years’ experience in health care, preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledgeable in medical procedures and medical terminology
• Strong analytical, written, verbal and interpersonal communication skills with patients from diverse cultural backgrounds
• Analytical abilities required identifying and resolving patient inquiries relating to his or her account.
• Knowledge of basic accounting principles.
• Must be flexible and able to handle multiple tasks and responsibilities.
• Well organized and have good problem solving skills.
• Must be able to prioritize and schedule job duties.
• Must be able to match medical terms to the correct codes.
• Must understand insurance carrier payment and billing regulations in order to correctly balance bill.

WORKING CONDITIONS

Office environment – office, stilling, computer, walking, lifting, etc.