University of Louisville Physicians is hiring a Supervisor, Front Office

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care. 

Manage and supervise the staff at the Front Desk, Scheduling Area and/or Medical Assistants Station.  Coordinate referral registration, application process and patient processing.  Work with all providers regarding scheduling issues and/or conflicts. 

• Manage all front desk and nurse’s station staff and activities including referral registration, application process, patient processing, medical work up and childcare.
• Supervise Front Desk Receptionist and Scheduling staff (may oversee Medical Assistants, if applicable).
• Develop onboarding training plans for new team members.
• Manage scheduling department for scheduling of interdisciplinary developmental evaluations.
• Work with department administration and clinical staff to insure that clinical schedules are maximized for cost productivity, while maintaining quality services to patients.
• Block clinical schedules in Centricity Business records, and family availability.
• Liaison with agencies external to the department for scheduling functions
• Communicates with third party billing agent when issues with authorization require changes to schedules.
• Other duties as assigned.             

• Requires at least a high school diploma or GED
• Five (5) years’ experience in a medical setting, or two-year associates’ degree and at least three (3) years’ experience in a medical office setting.
• Three (3) years’ supervisory experience, preferred
• Certified in Basic Life Support, preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Must possess excellent communication skills, both verbal and written. 
• Must be able to multi-task and be organized and detail oriented. 
• Ability to use electronic medical records for patients and ensure confidentiality of all patient information
• Must possess effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment.  
• Must be motivated, dependable, and professional team player.

WORKING CONDITIONS

• Normal medical office environment.

JOB REQUIREMENTS

• Candidates upon hire will complete an electronic I-9 verification.
• Only those candidates whose experience best meets our requirements will be contacted.
• University of Louisville Physicians is an Equal Opportunity Employer.
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.