This position will provide administrative support.  Responsibilities will include providing training for staff.  In addition will maintain all quality control checks on daily CLIA waved laboratory equiptment. Will be required to communicate with patients, hospitals, physician offices, pharmacies, insurance companies, laboratories, etc. regarding scheduling appointments and tests, test results, prescriptions, prior authorizations, and information related to the care of a patient.

• Communicate and assist with the office manager on clinical staff schedules and routing of patient flow. Along with communication of clinical work habits with the office manager and assisting with correction on behavior or educational errors. Assist in scheduling training for all clinical staff including CPR re-certs, EMR upgrades, and any upcoming technologies. Assist with any communication errors within the practice and not limited to patient complaints and provider complaints. As well as assist in maintaining, Medical Assistant credentials such as CPR, CMA re-certs, and PPD testing.

• Provide administrative support. Prepare charts for clinic, sending/receiving faxes, maintaining and ordering office supplies, delivery and pick-up of specimens and documents, office machine general maintenance, schedule meetings, and related tasks.  Screen and follow through on calls for providing quality care for patients. Is able to determine which calls require medical licensed intervention and forward calls as appropriate.

• Train new hire employees and extern’s for daily Medical Assistant duties such as; EMR usage, medical record filing, vital signs, immunizations, injections, quality control, receive and stocking medical supplies, cleaning exam rooms appropriatly, setting up a sterile enviroment, preparing patients for physicals including pap smears, patient call back, reviewing and prepping charts, completing task and complete documentation of any work completed.
• Communicate with patients and pharmacies regarding prescriptions and refills for patient medications, checking orders and documenting any action taken. Complete prior authorizations for medications.
• Schedule appointments from written orders at the appropriate doctor's offices, laboratory and hospital. Send appropriate medical documentation and orders, document action taken. Communicate with patients the dates and directions for scheduled appointments.  Follow up to ensure records for ordered tests, appointments, procedures, etc. are received.  Request and send records as needed.
• Modify and maintain electronic medical record and all databases for patient demographics, patient workups, and statistics on patient visits and related information.
• Maintain continuing education and required certifications regarding HIPPA compliance, computer systems training, patient information systems, etc.
• Direct Patient Care: Includes taking blood pressure, hear rate, respirations, height, weight, Reviewing patient medications lists with the patient to determine what the patient is actually taking. Helping patients to and from exam rooms. Preparing the patients to be see by the physician. Any other related tasks requested by the physician, nurses or clinic manager.
• Completing and maintaning quality control on CLIA waved laboratory equiptment. Checking refridgerator logs for appropriate tempature. Maintain in office medication with patient logs and appropriatly discard any outdated medications or equiptment.

MINIMUM EDUCATION & EXPERIENCE

• High school diploma or general equivalency diploma (GED)
• Medical Assistant certification (must be required within 3 months of excepting position)
• Minimum of 5 years of working as a Medical Assistant
• Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection preferred experience.
• CPR Certification

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge

• Knowledge of health care field and medical office protocols/procedures.
• Knowledge of specific assisting tasks related to Internal medicine practice.
• Knowledge of information that must be conveyed to patients and families.
• Knowledge of precertification and authorization processes.
• Knowledge of medical prescription refills.
• Knowledge of health and prescription insurance.
• Knowledge of computer applications-windows, word, excel, Outlook.

Skills

• Skill in performing medical assistance task appropriately.
• Skill in documenting medical information into electronic medical record system.
• Skill in understanding patient education needs by effectively sharing information with patients and families.
• Skill intact and diplomacy in interpersonal interactions.
• Skill in telephone etiquette.
• Skill in scheduling medical procedures.
• Efficient at multiple tasking and prioritizing workflow.

Abilities

• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring dealing with others.
• Ability to work in a team member and lead a team

WORKING CONDITIONS

General medical office conditions

JOB REQUIREMENTS

• Candidates upon hire will complete an electronic I-9 verification.
• Only those candidates whose experience best meets our requirements will be contacted.
• University of Louisville Physicians is an Equal Opportunity Employer.
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.