WE ARE HIRING!

Location: 515 W. Market Street, Louisville KY 40202

Shift: : 8:30a - 5:00p, First Shift

About UofL Health

UofL Health is a not-for-profit (501(c)(3)) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital.

Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.UofLHealth.org.

Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

JOB SUMMARY

The Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards.

JOB RESPONSIBILITIES                                              

• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
• Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups
• Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner
• Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
• Regularly monitor guided schedule documents to ensure up to date scheduling compliance
• Determine appropriate physicians for all non-directed referrals
• Reschedule patients using proper functions
• Field non-clinical patient questions or transfer to appropriate clinical parties
• Set patient’s expectations for their visit ensuring an excellent patient experience
• Call patients to reschedule appointment when clinic is cancelled
• Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
• Treat all matters confidentially concerning patient information according to HIPAA guidelines.
• Adhere to group productivity and quality metrics
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or Equivalent required
• Knowledgeable of Microsoft Excel
• Excellent customer service skills required
• Proficient written and verbal communication required
• A minimum of 2 years’ experience scheduling for multiple physician practices required
  • OR experience working as a Patient Access Representative II in two or more assigned specialty groups

KNOWLEDGE, SKILLS, & ABILITIES

• Successful completion of all required training
• Must be dependable, professional and a team player
• Excellent organizational and communications skills and ability to work independently
• Ability to adhere to deadlines
• Seeking energetic, motivated candidates

WORKING CONDITIONS

• Call center/office environment with regular sitting at a desk with the use of a computer and telephone

JOB REQUIREMENTS

• Candidates upon hire will complete an electronic I-9 verification

• Only those candidates whose experience best meets our requirements will be contacted
• University of Louisville Physicians is an Equal Opportunity Employer
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy

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