·       Works with supervisor/manager to ensure efficient operations of team or department meeting organizational goals for customer service, productivity, and quality initiatives by taking initiative, anticipating needs in a timely manner within delegated scope of authority; assists supervisor/manager/director as requested

·       Establishes, maintains, and updates files, databases, records, and/or other documents as requested

·       Works collaboratively with all UofL Health entities to obtain or provide information and records

·       Print and distribute documents as needed

·       Scan and upload documents according to department procedure

·       Provides general administrative support to members of the department; uses available systems for calendar/schedule management

·       Serves as a resource for supporting department administrative needs

Other Functions:

·       Cross trained to support Correspondence Team as needed

·       Identifies and reports equipment problems which require attention as needed

·       Completes special projects as assigned according to established time frames

·       Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members

·       Demonstrates commitment to professional growth, department growth and competency

·       Participates in departmental/programmatic quality assurance/continuous quality improvement programs to ensure competent and quality delivery of services

·       Shares knowledge and actively participates in the professional development of others

·       Maintains compliance with all company policies, procedures, and standards of conduct

·       Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

·       Performs other duties as assigned

Education:

·       High school diploma or GED/ equivalent (required)

Experience:

·       Prior physician/provider billing experience (required)

·       Prior experience with Medical Record Maintenance (preferred)

·       Experience with document sharing, document management, database management, health information services, medical records, and many types of electronic and paper files (preferred)

·       Medical terminology (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

·       Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community organization

·       Must be able to answer phones, direct calls and display professional phone etiquette while providing excellent customer service

·       Manages time effectively, keeps tasks appropriately prioritized, well organized

·       Ability to build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility

·       Ability to ensure accuracy of data entry, document creation and filing systems in a healthcare environment, attention to detail

·       Ability to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism 

·       Able to complete duties by established deadlines with little direct supervision

Language Ability:

·       Must be able to communicate effectively in both verbal and written formats

Reasoning Ability: 

·       Able to think through complex situations and identify appropriate options

Computer Skills:

• Working knowledge of MS Office Suite, Microsoft Word, Excel, and PowerPoint applications
• Ability to learn other systems and databases, as required (EPIC, OnBase)

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

#LI-DNI