Medical insurance verification of patient accounts to determine eligibility, benefits and co-pays due and ability to analyze patient accounts for outstanding balances as well. Pre work GECB hold bill alerts and update visit insurance. Must be detail oriented and possess strong communication and interpersonal skills with the ability to multi-task.

• Verify patient eligibility six days out from appointment
• Determine patient’s benefits including deductibles, co-insurance and co-pay amounts
• Verify if authorizations are required and obtain, if necessary
• Verify benefits
• Call patients prior to appointment if there is a problem with patient’s insurance
• Working with patients to pay balances on account or create payment plan for balances due
• Work hold bill and marked event alerts
• Determine what is needed for the upcoming visit ex; consent, arrival form, ID, insurance card, picture, etc.
• Work visit insurance and arrange FSC accordingly
• Other duties as assigned.

Education:

• High School Diploma or Equivalent required.

Experience:

• At least five years of insurance experience, preferred
• Understand insurance policies and processes
• Ability to utilize insurance websites proficiently
• Ability to communicate effectively
• Ability to anticipate and adapt to change positively
• Must possess solid customer service skills
• Strong investigative and problem solving skills

Extensive knowledge of Centricity