A nonexempt clerical position responsible for the front desk, receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting and assisting visitors in the same manner.

• Promptly and professionally answers telephone calls
• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab X-ray reports, hospitals notes, referral information, etc.; completing forms/requisitions as needed; answer telephones; patient registration; scheduling appointments, verifying insurance coverage and patient demographics; front desk payment collections; managing and updating charges to ensure that information is complete and filed appropriately.
• Other duties as assigned

MINIMIUM EXPERIENCE, EDUCATION AND SKILL REQUIREMENTS
• High School Diploma or equivalent
• Minimum one year of working in a medical facility as a medical receptionist
• Knowledge of health care field and medical office protocols/procedures

KNOWLEDGE, SKILLS ABILITIES
• Ability to use multi-line phone system, including transferring calls and paging
• Tact and diplomacy in interpersonal interactions
• Skill in understanding patient education needs by effectively listening and sharing information with patients and families

• Ability to speak clearly and loudly enough to be heard by callers and patients
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion when dealing with others.
• Knowledge of computers, phone, and fax.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly direct calls.