University of Louisville Physicians is hiring a Lead, Front Office

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care. 

The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records.  The lead will ensure that responsibilities are carried out with accuracy and timeliness.

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

·         High school diploma or GED/Equivalent (required)

Experience:

·         Two (2) years of medical office experience (required)

·         Four (4) years of office experience or customer service experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

·         Demonstrates initiative and displays strong problem solving and critical thinking skills– able to think through issues and identify appropriate options; works proactively by anticipating and planning for problems before they arise

·         Demonstrates service excellence by being responsive, informing constituents of process, being pleasant to work with, educating and providing timely, accurate information

·         Demonstrates organizational skills by managing time effectively, keeping tasks appropriately prioritized and changing directions as, needed, for the good of the department or organization

·         Demonstrates a strong work ethic – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency

·         Strong interpersonal and communication skills– can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility

Language Ability:

·         Must be able to communicate effectively in both verbal and written formats

Reasoning Ability: 

·         Ability to break down problems or tasks; using prior knowledge and experience to identify causes and consequences of events

·         Able to assist others in developing critical thinking skills

Computer Skills:

·         Basic Microsoft Office skills (Word, Excel)

·         Experience with electronic medical records, EPIC preferred

·         Must have the capacity to learn other relevant systems and databases, as needed

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

LI-DNI