UofL Physicians

  • Visit Eligibility Validation Supervisor

    Job Locations US-KY-Louisville
    Job ID
    # of Openings
    Front Office
  • Overview

    The Supervisor will lead a team of Visit Eligibility Validation Coordinators in the delivery of insurance verification, financially clearing future visits, documentation and verification of health insurance coverage information. The Supervisor and staff will utilize Allscripts/Centricity, as well as various third party sites for the verification of eligibility and benefits for patients scheduled with clinics of University of Louisville Physicians.  Must be detail oriented and possess strong communication and interpersonal skills with the ability to multi-task.



    • Assists with monitoring VEVC team’s adherence to policies and procedures, and performing audits as designated.
    • Assists with monitoring and evaluating VEVC team member productivity and performance to organizational goals.
    • Assists with training new VEVC team members and conduct ongoing training and skills assessment as necessary.
    • Assists staff with any day to day issues and escalating issues when necessary.
    • Develops, monitors, coaches and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline. Builds employee morale, motivation and loyalty and fosters a team-like environment.
    • Managing staff schedules based on patient volume, monitoring metrics to ensure consistent service and access.
    • Partnering with providers, clinical administrators, and staff for patient access planning.
    • Other duties as assigned.



    • High school diploma or equivalent, required
    • 2 years’ experience as team lead supervisor and/or administrative support level experience in healthcare environment or equivalent, preferred
    • At least five years of insurance experience, preferred
    • Understand insurance policies and processes
    • Ability to utilize insurance websites proficiently
    • Ability to communicate effectively
    • Ability to anticipate and adapt to change positively
    • Must possess solid customer service skills
    • Strong investigative and problem solving skills
    • Extensive knowledge of Centricity & Allscripts


    • Takes initiative and willingness to help out
    • Proactive-anticipates and plans for problems before they arise
    • Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
    • Organized – manages time effectively, keeps tasks appropriately prioritized
    • Flexible-ability to change direction as needed for the good of the Department
    • Critical thinking skills-ability to think through issues and identify appropriate options
    • Strong work ethic-motivated, diligent and persistent, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
    • Maintains a professional appearance at all times
    • Interpersonal – can build effective, strong working relationships with employees, colleagues, management, consultants, and media through trust, communication, and credibility
    • Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
    • Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
    • Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
    • Judgment – exercises discretion and due diligence when making decisions and recommendations
    • Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism


    • Office environment-sitting, computer use, walking, lifting, phone use, etc.


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