UofL Physicians

  • Process Improvement Specialist

    Job Locations US-KY-Louisville
    Job ID
    # of Openings
  • Overview

    Job Summary:

    The Process Improvement Specialist works closely with the Process Improvement Director to evaluate, plan, and develop ULH improvement projects and change initiatives throughout the organization. In partnership with teams, this position manages the analysis, solution design, development, and implementation of diverse, enterprise-wide projects and initiatives, and is responsible for applying process-improvement and Lean Six Sigma Methodologies for assigned project initiatives focused on clinical and operational indicators. Interpret improvement-related data and develop tools, interventions/tactics and training based on evidence based best practices and/or new organizational initiatives. Partners with leadership, staff, and providers to support large transformational operations/process improvement initiatives related to the patient, family, provider, and employee experience. Provides process improvement and change management education and training for providers and staff. Participates actively in scholarly production and design of educational material and QI simulations.


    Duties and Responsibilities:

    • Conducts operational assessments and assists in the identification and evaluation of processes.
    • Assists in setting the priorities of process improvement projects and ensures that process improvement objectives, specific goals, measures, and metrics are established.
    • Effectively applies a variety of rigorous process improvement methodologies, such as Lean, Change Management, Value Stream Mapping, Rapid Cycle Testing, PDSA, FMEA, etc., and maintains current expertise.
    • Ensures that an adequate project plan is developed for assigned projects; selects the appropriate improvement methodologies and tools and works with the team leaders to plan and lead the project.
    • Provides complementary skills to team leaders and guidance and support to the team members throughout the entire life cycle of the project.
    • Works with the team leaders to eliminate barriers to team success and provides guidance to sustain improvement changes.
    • Mentors and coaches project managers, physicians, and staff.
    • Other duties and projects as assigned.



    Minimum Qualifications and Experience:

    • Bachelor's degree in a health related field (e.g. healthcare administration, business administration, public health, industrial engineering, nursing etc.) required; Master’s degree preferred.
    • Lean Six Sigma black belt required
    • Minimum of 3 years of demonstrated process improvement experience in successfully applying quality management, process improvement, project management and problem-solving tools and methodologies required; experience in healthcare, clinical operations or healthcare process engineering preferred.
    • Proven experience in implementing and sustaining change (change champion).


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