The Patient Service Representative is the primary patient contact for the Central Business Office (CBO) after service has been rendered. A Patient Services Representative must demonstrate strong interpersonal skills and be able to address and resolve patient concerns in a professional and customer-friendly manner.
The Patient Service Representative works independently to resolve patient inquiries. These tasks include, but are not limited to the following:
- Appropriately resolves and completes all requests: Medical Records, Legal Requests, Insurance Company requests for itemized bills and medical records and Affidavits.
- Frequent contact with patients and collections agents.
- Answer all incoming calls and manage voicemail messages.
- Analyze patient accounts to determine solutions to customer inquiries/complaints.
- Accesses and updates the system per patient requests, request re-bills, and any additional information the patient requires in an efficient manner.
- Update changes to information in the system provided by the patient.
- Documenting all actions in the system task notes
- Analyze patient accounts to set-p payment arrangements when needed.
- Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact CBO customers.
- Evaluates the extent of inquiries and notifies management of potential trends in types of calls or customer complaints.
- Distributes incoming correspondence to the appropriate individuals or areas and resolves own correspondence.
- Notes and manages accounts that have filed for bankruptcy.
- Works regularly with confidential information, materials, and money and responsible for maintaining confidentiality of medical and financial patient records.
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School Diploma or GED.
- Two years’ experience in Healthcare billing and/or collections.
- Knowledge of medical terminology, ICD9, ICD10, CPT4, and HCPCS coding and third party payer experience.
KNOWLEDGE, SKILLS, & ABILITIES
- Analytical abilities required identifying and resolving patient inquiries relating to his or her account.
- Knowledge of basic accounting principles.
- Must be flexible and able to handle multiple tasks and responsibilities.
- Well organized and have good problem solving skills.
- Must be able to prioritize and schedule job duties.
- Must be able to match medical terms to the correct codes.
- Must understand insurance carrier payment and billing regulations in order to correctly balance bill.
- Standard office environment should be expected. This position is partially sedentary 80% of the time with the 20% of the workday requiring standing or walking. The ability to life and carry objects weighing 10-20 lbs. is required.
HOW TO APPLY
- Please follow the URL link to submit your resume: <Insert Link>
- Only those candidates whose experience best meets our requirements will be contacted.
- University of Louisville Physicians is an Equal Opportunity Employer.
- Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.