UofL Physicians

  • Lead, Front Office

    Job Locations US-KY-Louisville
    Job ID
    # of Openings
    Front Office
    Pediatrics - Gastroenterology
  • Overview


    Responsible for overseeing the duties of staff at the front office and call center.   The duties will include:  check- in and check-out, call center, scanning and filing in electronic medical records, appointment scheduling, referral process to specialists, release of medical records, and HIPAA.  Ensure responsibilities are carried out with accuracy and timeliness. 


    • Supervision of front office staff that is responsible for check in and check out of patients, scheduling of patient appointments, specialty referrals, hospital tests and orders.   
    • Supervise call center staff that will be handling calls requesting appointments with many physicians. Assure staff is trained to answer appropriately, and following all scheduling protocol. 
    • Approve time off requests prior to staff submitting to Medical Office Manager on ADP time keeping.  
    • Will enter physician schedules into Centricity and create templates.
    • Manage rotation schedules for check in, check out and call center staff.
    • Hold meetings monthly or as needed with staff.
    • Adheres to HIPAA guidelines and ensures the same from the front office and call center staff. Reads, acknowledges and follows updates to policies and procedures.
    • Other duties as assigned.


    • High School Graduate or GED
    • Four years or more experience in a medical front office.
    • Additional experience may be substituted for advanced educational requirement.
    • Supervisory experience.
    • Experience with electronic health records such as AllScripts and GE Centricity is a plus.



    • Initiative, communicator, problem solver
    • Proactive - anticipates and plans for problems before they arise
    • Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
    • Organized – manages time effectively, keeps tasks appropriately prioritized
    • Flexible – ability to change directions as needed for the good of the department or organization
    • Critical Thinking – ability to think through issues and identify appropriate options
    • Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
    • Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
    • Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.
    • Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
    • Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
    • Judgment – exercises discretion and due diligence when making decisions and recommendations
    • Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
    • Presentation – can speak in front of people to deliver necessary material or messaging
    • Ability to influence professionals of senior management level.
    • Solid sense of confidentiality and discretion.
    • Exceptional interpersonal, leadership, and communication skills
    • Knowledgeable in HIPPA Compliance and Privacy Rules


    Ability to be stand, sit, or walk for long periods of the day.   


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