UofL Physicians

  • Refund Specialist

    Job Locations US-KY-Louisville
    Job ID
    # of Openings
    CBO - Payment Posting
  • Overview


    The Refund Specialist are responsible for resolving overpayments made by patients and insurance companies.


    Job Responsibilities:

    • Resolve Credit Balances
    • Research and Resolve Overpayment Refund Requests
    • Communicate with insurance payers, when necessary, to resolve overpayment issues.
    • Ensure Accurate Processing of all Transactions
    • Post and Research payer adjustments to the proper accounts.
    • Identify payments that need to be refunded and prepare all required documentation.
    • Post payments received through the bank lockbox and EFT Payments as needed.
    • Reconcile all refunds processed.
    • Process government refunds per regulatory obligations.
    • Other duties as assigned by management


    Minimum Education & Experience

    • High School Diploma, required
    • Healthcare billing experience, required
    • 5 years’ payment posting or refund experience, required

    Knowledge, Skills and Abilities

    • Up to date knowledge of regulations that affect the healthcare industry
    • Strong basic math skills
    • Basic Excel Skills
    • Attention to detail and accuracy
    • Cooperative work attitude toward coworkers, management and outside contacts
    • Ability to work independently and solve problems associated with assigned tasks

    Working Conditions

    • Ability to sit for extended period of time
    • Normal office environment


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