Reporting to the Manager, but under the daily oversight of the Senior Specialist, the End User Computing Specialist - Intermediate’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. Provides departmental leadership support , mentors and trains other I/S personnel, should expect to provide supervisory support to management.
Must project a professional company image through in-person and phone interactions at all times.
KNOWLEDGE, SKILLS, & ABILITIES