UofL Physicians

  • A/R Specialist

    Job Locations US-KY-Louisville
    Job ID
    # of Openings
    Psychiatry - General Psychiatry
  • Overview

    This position provides financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts.  Completes follow-up for insurance and patients for multi-specialty practices, working invoices until resolution is found. 


    • Follow up with insurance carriers on all assigned accounts in the practice management system from initial invoice to payment in full.
    • File electronic and paper claims.
    • Responsible for reviewing remits for accurate patient responsibility.
    • Utilize insurance websites to view and resolve claims.
    • Responsible for working denials until resolution.
    • Achieve daily productivity metrics
    • Accountability for attaining and maintaining productivity standards will improve qualityand allow a refocus on work flows including staff education and skills improvement. Training and education will be provided to staff as necessary in order to support productivity/quality position requirements.
    • Graduated 90 day implementation
      • 10 encounters per hour within 30 days
      • 12 encounters per hour within 60 days
      • 15 encounters per hour within 90 days
    • Complete tasks by deadline
    • Handle phone inquiries from both patient and insurance carriers regarding invoices.
    • Use hospital data base to obtain needed information about patient medical history.
    • Prepare refunds for both insurance and patients.
    • Review aging reports in the practice management system.
    • Maintain necessary documentation for future reference.
    • Assist with other personal to resolve insurance issues.
    • Responsible for closing and printing batch proofs daily.
    • Report all trends of denials and omissions to Management for review.
    • Work assigned accounts as directed while reaching daily productivity goals.
    • Work with Guarantors on self-pay balances.
    • Set up payment plans and assess unpaid invoices for Collection Agency.
    • Review Self Pay accounts for insurance coverage.
    • Attend seminars as requested.
    • Other duties as assigned.


    • High School Diploma, or GED
    • 1 year of medical office experience, preferred.
    • Prior experience in working with collections from insurance carriers.
    • Working knowledge of medical and insurance terms is desirable.
    • Ability to review, comprehend, discuss HCFA billing with Insurance or Government agencies.
    • Knowledge of general insurance requirements.
    • Experience working directly with EOBs and contractual adjustments.
    • General computer knowledge, working with electronic filing.
    • Ability to communicate verbally/in writing with professionalism.
    • Ability to meet productivity expectations.


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