UofL Physicians

  • Project Manager

    Job Locations US-KY-Louisville
    Job ID
    # of Openings
  • Overview

    Assists in developing, and implementing performance excellence strategies that improve cost, quality, patient safety, and patient experience measures tied to government programs and reimbursement. Promotes and strengthens a culture of performance excellence. Conducts and implements activities to improve education and training of team members and helps drive member value to our patients. Utilizes data, analytics and coaching strategies to assist leaders in developing performance excellence strategies and plans. Collaborates with and engages clinics at all levels to ensure organizational initiatives and efforts are not duplicated and program/process variability is avoided. Possesses creative and insightful problem solving skills with adequate clinic operations experience.



    Planning and Development

    • Assists in the development of long-term strategies and key performance excellence initiatives.
    • Assists in the development of performance excellence, non-fringe/monetary reward and recognition programs and events in collaboration with executive leadership to ensure initiatives are in line with the strategic priorities of the team.
    • Plans and organizes events to foster engagement and teamwork around performance excellence initiatives and establish a sense of belonging and purpose.

    Data and Analytics

    • Participates in ongoing metric analysis and identification of data trends.
    • Assists in timely data to support business initiatives through focus groups, surveys, town halls, one-on-one interviews, and other methodologies; evaluates and applies data to support decisions.
    • Assesses and analyzes data to enable strategic design and implementation of initiatives.
    • Contributes to development of meaningful output and outcome metrics that measure the impact of business's investments of time and talent by reporting on progress against metrics.  


    Consulting and Coaching

    • Suggests and provides leaders with the knowledge and training required to support performance excellence efforts and its relationship to various outcome measures: productivity, customer service, healthcare costs, quality, and patient experience.
    • Creates and/or edits tools, training materials, and resources to help partners and leaders successfully build performance excellence plans based on metrics and survey results.
    • Identifies issues and barriers related to engagement in performance excellence initiatives and develops strategies and solutions to overcome challenges.

    Communication and Partnership Development:

    • Develops, evaluates, and implements new processes to ensure team members and leaders are informed of performance excellence metrics, initiatives, programs, and related government program announcements.
    • Creates an effective communication plan and provides content for various communication vehicles in collaboration with Internal Communications.
    • Responsible for building strong relationships internally and externally providing exemplary customer service to all business partners.
    • Provides support and training to leaders, including developing expertise around performance excellence framework, best practices, orientation of new team members to the performance excellence program, and development of materials and resources.

    In all interactions with UofL Physicians team members, supports the organization’s internal communications initiatives by reinforcing the value each team member brings to the organization and our patients.




    • Bachelor’s degree or Six Sigma Green Belt preferred.
    • Minimum two years of experience supervising and working within a clinic setting.
    • Experience working with detailed information and numerical data and presenting it in a way that is easily understood by people at different levels in the organization.
    • Ability to identify opportunities for continuous improvement, based on feedback, stakeholder engagement, trend analysis, etc.


    • Initiative, communicator, problem solver
    • Proactive - anticipates and plans for problems before they arise
    • Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
    • Organized – manages time effectively, keeps tasks appropriately prioritized
    • Flexible – ability to change directions as needed for the good of the department or organization
    • Critical Thinking – ability to think through issues and identify appropriate options
    • Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
    • Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
    • Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.
    • Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
    • Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
    • Judgment – exercises discretion and due diligence when making decisions and recommendations
    • Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
    • Presentation – can speak in front of people to deliver necessary material or messaging
    • Solid sense of confidentiality and discretion.
    • Exceptional interpersonal, leadership, and communication skills.


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